Group Tours and Activities:
- Cancellations received more than 48 hours before tour commencement are fully refundable.
- Cancellations received within 48 hours of tour commencement are nonrefundable.
- Amendment requests are subject to availability, and price changes and corresponding charges may apply.
Private Tours and Activities:
- Cancellations received more than 4 days before tour commencement are fully refundable.
- Cancellations received within 4 days of tour commencement are nonrefundable.
- All amendments made to private tours may be subject to an administrative fee of 20%.
Late Arrivals and No Shows:
- Late arrivals and no shows are nonrefundable. This applies to any tour participant that fails to arrive or arrives after tour departure.
**Please check the weather forecast the evening before in preparation for your tour/trip.**
Our tours are always subject to suitable weather and sea conditions and can be cancelled or rescheduled at short notice depending on swell conditions, tides etc. In cancelling due to unsuitable weather/sea conditions, the client’s money is fully refunded to the source through the booking system. Unfortunately, we do not have access to any customer payment details.
Cruise Ship Group Tours
Should the tours be cancelled due to the onshore weather conditions, the above policy notes will apply. If the cruise ship cannot enter the harbour to disembark guests to take part in a tour, the company will refund 80% of the entire tour cost. Cancellations 2 months or less before the visit date cannot be refunded due to the extensive planning and arrangements required to host such visits.
Changes to this Policy
From time to time, the terms of this policy may change at the Company’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change.
For further questions about our cancellation policy, please feel free to email us at firstname.lastname@example.org. For non-urgent matters, please email email@example.com. Our customer service team will get back to you within 24 hours.
Responsibility of the Company
The tours operated or supplied by the Company have been designed to provide participants with exposure to the true nature. Therefore, the environment visited involves a potential element of risk and exposure to potential hazards over and above those associated with standard “package” tours. All bookings are accepted on the understanding that you appreciate such risks and hazards and that you are undertaking all tours/trips of your own volition. The specific itinerary, inclusions, and additional information are detailed in the tour-specific trip notes for group tours.
Brochure(s), advertising and website content
We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content and fares are subject to change, often due to the actions of our suppliers (e.g., airlines, hotels, activity providers, hire companies etc.). We will endeavour to notify you of any change known to us that may affect your tour before issuing you with your booking confirmation, and after this, as soon as our suppliers notify us of any changes. We are not responsible for the content, policies and services of any sites linked to or accessible via the Kerry Aqua Terra Ltd. website.
Suppose a Client has a complaint about any of the tour arrangements. In that case, you must bring it to the attention of the tour leader or other company representative so that they may use their reasonable endeavours to rectify the situation as soon as possible. Failure to complain at the time will affect your ability to claim compensation from the Company. Should the problem remain unsolved, a formal complaint must be made in writing to the Company within a reasonable time of not more than 3 months after completing the tour.
While Kerry Aqua Terra Ltd. makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be delayed by any number of factors, including weather, traffic or road conditions, mechanical problems or any other cause or condition beyond Kerry Aqua Terra’s control. Kerry Aqua Terra Ltd. reserves the right to cancel or change any tour, advertised schedule or route without notice.
Kerry Aqua Terra Ltd. assumes no liability or responsibility for injury, loss, or damage to persons or property, inconvenience, delay, or expense arising from or caused by weather conditions, acts of God, war, accident, government restrictions or regulations from an act or omission of any individual, traffic or road conditions, mechanical problems or any other cause or condition beyond Kerry Aqua Terra Ltd.’ control.
Tour/Trip/Private Charter/Private Group fares are subject to change without notice and may increase yearly due to inflation and the cost of fuel for the boats.
Kerry Aqua Terra Ltd. is not liable for lost, stolen or destroyed tickets. Tickets are non-refundable. Without refunding any portion of the ticket purchase price, Kerry Aqua Terra Ltd. reserves the right to refuse admission to or eject any person whose conduct is disorderly, who uses vulgar or abusive language or fails to comply with the rules, terms and conditions applicable to guests on tour. If you witness disorderly conduct or suspect a problem with a fellow passenger, please notify your Kerry Aqua Terra tour guide.
By presenting a valid Kerry Aqua Terra ticket or a ticket issued by a certified agent on our behalf for admission, you hereby consent to Kerry Aqua Terra Ltd. use of your voice, image or likeness incidental to any video and audio-recorded program or photograph of the tour for any purposes without compensation to you. Any person under the age of 12 must be accompanied by a person at least 16 years of age or older at all times.
The use or consumption of alcohol products is strictly prohibited on our tours. In addition, Irish law bans smoking in public buildings or places of work, including vehicles.
Video and audio recording of our tour guides on any tour is strictly prohibited. Kerry Aqua Terra tours are generally walking, medium to high-intensity tours. They are therefore unsuitable for those with mobility restrictions.
We thank you for taking the time to read our Terms and Conditions, which are in place to ensure both you and we have an enjoyable and unforgettable tour experience.