Frequently Asked Questions

Currency
All advertised prices and monetary transactions are in Euros.

What is your cancellation policy?
Cancellations must be made by emailing info@kerryaquaterra.ie or via telephone:+ 353 87 9220544. Cancellations less than 48hrs before your booking will be non refundable.

Do I really need to print my confirmation letter?
We strongly encourage you to print your confirmation letter, mostly because it contains meeting point directions, photos and maps to help you get to your tour starting point. It also contains our emergency contact number, +353 87 2552031, should you need it. However, as long as you have these details to hand, having your confirmation letter isn’t required to join the group, and our guide will have your name.

What languages are your tours in?
English, unfortunately we don’t conduct multi-lingual tours.

How will I recognise my tour guide?
Either your tour guide or a tour coordinator will be waiting at the tour meeting point 15 minutes before your tour start time. They will be holding a sign with the Kerry Aqua Terra logo on it.

What If I’m running late to my tour?
Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call our regular Customer Service number + 353 87 9220544 or  call our emergency number: + 353 87 2552031.

Your website says your tours are “all-inclusive.” What does that mean?
It means the tour price listed on our website includes all ticket, reservation and entrance fees. There won’t be any nasty surprises on the day of your tour. Before and after your tour there may be an opportunity to browse the craft shops, pubs and eateries in Knightstown so bringing some money / cash is advisable.

Can I pay with Cash?
Our guides or tour coordinator can accept cash as payment for your tour booked at short notice.

Can I book using my Credit / Debit Card online or on phone?
Yes, payments can be made either directly through our website’s booking engine which uses Paypal and  which transmits your credit card data securely and assures you the highest level of protection, or using Credit / Debit card transaction at the commencement of your tour.

ATM / Cash point
There is no ATM or cash point facility after Caherciveen on the Skellig Ring in the Valentia or Portmagee area. There are Four primary ATM / Cash Points in Caherciveen, the Market House / Inver Filling station & Coffee shop, the Bank of Ireland at the East end of Caherciveen, AIB Bank in the Centre of the town, and the Super Value Supermarket / Maxol filling station on the West end of the town.

Do you accept last-minute bookings?
When we have space – yes! Please check our website, Facebook, Twitter and Instagram accounts for late availability and updates. If you can’t find what you’re looking for there is a chance that it’s sold out or it may be off-sale because it is within a day or two of the tour running time. In that case, we can often take bookings over the phone, so give our team a call to find out.

Should I tip my guide?
It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour however it’s not obligatory.

Can I take your tours if I have walking difficulties or require a wheelchair?
Yes and No. Unfortunately we are unable to accommodate wheelchairs on our Walking tours. The distance is generally too far to be comfortable. Our boat is Wheelchair accessible and guests can remain onboard the boat while other guests may step off for short walks on the Islands we visit. Please do get in touch with us before you book and please be aware that guests are responsible for propelling their own chairs on any tour – guides will be unable to do this.

I am travelling with a small child – can I bring a stroller/pushchair with me?
Not on all tours. Please get in touch with our team before bringing a stroller on your tour. Some sites are not suitable to bring a stroller. Our boat is Wheelchair / stroller accessible and guests can remain onboard the boat while other guests may step off for short walks on the Islands we visit. If you let us know in advance we can help you to arrange a workable alternative.

What should I bring on my tour?
We ask that all customers that member of your party who makes the booking brings photo ID with their date of birth listed plus your confirmation email. Just to make sure we have who are supposed to have on the tour. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting during May to September please be ready for all four seasons in one day. We recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours) and a hat during hot sunny days and sun glasses for tours on or close to the water. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and / or umbrella. In all cases…. Please check the weather forecast the evening before so as to know what to wear.

It’s raining, is my tour still running?
Yes, our tours run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some tours may be cancelled. On these occasions we will try to contact you in advance, where we have warning.

What’s the difference between a ‘group’ and a ‘private’ tour?
A group tour is one where you join a group of other travellers and a single guide – our groups are usually around 12 people, although they can be a little larger. Because our groups are small, you’ll still find it easy to hear and interact with your guide and it’s more cost-efficient than a private tour, which is when you pay to have your own personal tour guide (and / or transfer) just for you.

Parking
Parking at the harbour is limited and we advise you to make use of the public parking spaces that are located all around the centre of Knightstown. Extra car parking space is located near the Church on the seafront. Please allow some extra time to park the car on busy days.