Frequently Asked Questions

All advertised prices and monetary transactions are in Euros.

What is your cancellation policy?
Cancellations must be made in writing, by emailing info@kerryaquaterra.ie or via telephone.

Do I really need to print my confirmation letter?
We strongly encourage you to print your confirmation letter, mostly because it contains meeting point directions, photos and maps to help you get to your tour starting point. It also contains our emergency contact number, +353 87 2552031, should you need it. However, as long as you have these details to hand, having your confirmation letter isn’t required to join the group, and our guide will have your name.

What languages are your tours in?
English. Unfortunately we don’t do multi-lingual tours.

How will I recognise my tour guide?
Either your tour guide or a tour coordinator will be waiting at the tour meeting point 15 minutes before your tour start time. They will be holding a sign with the Kerry Aqua Terra logo on it.

What If I’m running late to my tour?
Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call our regular Customer Service number + 353 87 9220544 or our emergency number: + 353 87 2552031.

Your website says your tours are “all-inclusive.” What does that mean?
It means the tour price listed on our website includes all ticket, reservation and entrance fees. There won’t be any nasty surprises on the day of your tour. Before and after your tour there may be an opportunity to browse the craft shops, pubs and eateries in Knightstown so bringing some money is advisable.

Can I pay with Cash?
Our guides or tour coordinator can accept cash as payment for your tour booked at short notice or where a deposit has been taken buy one of our agents.

Can I book using my Credit / Debit Card online or on phone?
Yes, however there is an additional fee to cover the option for credit or debit card payments. A €5 transaction charge applies to all payments made by credit or debit card. Payments can be made either over the phone with our Customer Service agents or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection.

ATM / Cash point
There is no ATM or cash point facility after Caherciveen on the Skellig Ring in the Valentia or Portmagee area. There are three primary ATM / Cash Points in Caherciveen, the Bank of Ireland at the East end of Caherciveen, AIB Bank in the Centre of the town, and the Super Value Supermarket / Maxol filling station on the West end of the town.

Do you accept last-minute bookings?
When we have space! Check our website for availability. If you can’t find what you’re looking for there is a chance that it’s sold out or it may be off-sale because it is within a day or two of the tour running time. In that case, we can often take bookings over the phone, so give our team a call to find out. A minimum of 3 days is required to book any private tour dependent on availability.

Should I tip my guide?
It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour however it’s not obligatory.

Can I take your tours if I have walking difficulties or require a wheelchair?
Unfortunately we are unable to accommodate wheelchairs on most of our group tours for a variety reasons. Please do get in touch with us before you book, however, and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

I am traveling with a small child – can I bring a stroller/pushchair with me?
Not on all tours. Please get in touch with our team before bringing a stroller on your tour. Some sites will not allow you to bring a stroller inside. During our driving tours and day trips, we may not have storage space within the vehicle / vessel. If you let us know in advance we can help you to arrange a workable alternative.

What should I bring on my tour?
We ask that all customers bring photo ID with their date of birth listed plus your confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting during May to September please be ready for all four seasons in one day. We recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours) and a hat during hot sunny days and sun glasses for tours on or close to the water. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and / or umbrella.

It’s raining, is my tour still running?
Yes! Our tours run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some tours may be cancelled. On these occasions we will try to contact you in advance, where we have warning.

What’s the difference between a ‘group’ and a ‘private’ tour?
A group tour is one where you join a group of other travelers and a single guide – our groups are usually around 12 people, although they can be a little larger. Because our groups are so small, you’ll still find it easy to hear and interact with your guide and it’s more cost-efficient than a private tour, which is when you pay to have your own personal tour guide (and / or transfer) just for you.

Parking
Free parking at the harbour is limited and we advise you to make use of the public parking spaces that are located all around the centre of Knightstown. If in some cases throughout the summer months, these parking spaces are full, we have exclusive parking facilities adjacent to the village. Please allow some extra time to park the car on busy days.