FAQ’s2020-05-25T11:18:04+00:00
What language is spoken during the tours?2022-03-08T12:43:53+00:00

All tours are spoken in English.

Currency2022-03-08T12:39:30+00:00

All advertised prices and monetary transactions are in Euros.

The website states that tours are “all-inclusive.” What does that mean?2022-02-12T10:31:31+00:00

The tour price listed on our website includes all tickets, reservations and entrance fees.

How to book a tour/trip?2022-05-13T13:30:21+00:00

All bookings are to be made via our website, telephone or email.

As of March 1st 2022, we can no longer take enquiries, bookings or cancellations through text messages or social media channels.

Booking can be completed here on our website or by phone at +353 87 922 0544

When booking over the phone a link will be sent to you to complete the booking in full. Unfortunately, if the link is not completed, the booking will not be processed.

When booking a group of 6 people or more, a 50% deposit is required to secure the booking. Unfortunately, if a deposit is not submitted, the booking will not be processed.

Credit/Debit card transactions can be accepted at the start of the tour using Sumup to complete the outstanding balance. Cash can also be accepted at the start of the tour using Euro currency.

**Please note – all tours/trips are weather permitting and we advise that you check the weather forecast the evening before in preparation for your tour.**

Pricing2022-02-13T19:04:23+00:00

Pricing is based on: –

Children – 12 years of age and under.

Adult – 12 years of age and above.

Tour/Trip/Private Charter/Private Group fares are subject to change without notice and may increase yearly due to inflation and the cost of fuel.

Please refer to the specific tour on our website for the correct price or call our customer service number for further details + 353 87 922 0544

Payments made via Credit/Debit Card online, over the phone or on site2022-05-11T15:28:13+00:00

Payments can be made either directly through the Kerry Aqua Terra’s website’s booking engine using Paypal, or by Credit/Debit. Guests do not need a Paypal account to complete a booking.

When booking groups of 6 or more, a 50% deposit is required to secure the booking. Unfortunately, if a deposit is not submitted then the booking will be cancelled.

Credit/Debit card transactions can be accepted at the start of the tour using Sumup to complete the outstanding balance.

Cash can also be accepted at the start of the tour using Euro currency.

Confirmation Receipt2022-02-13T17:20:37+00:00

We strongly encourage you to print the confirmation receipt as it contains the directions to the meeting point.
It also contains the contact number of Kerry Aqua Terra, should you need it.

**Please note – all tours/trips are weather permitting and we advise that you check the weather forecast the evening before in preparation for your tour.**

Cancellation Policy2022-05-13T13:32:29+00:00

**As of March 1st, 2022, we will no longer accept cancellations or bookings through text messages or our social media platforms.**

Cancellations must be only made by: –

Email: info@kerryaquaterra.ie     OR     Telephone Call: + 353 87 922 0544

In the event that the tour/trip does not proceed due to bad weather, we reserve the right to cancel the tour/trip at any time as your safety and enjoyment is our priority. You will be fully refunded and we ask that you please allow 5-10 working days for this to be processed.

No refunds will be given if you do not cancel your booking within the timeframe provided within the cancellation policy or have not contacted us via email or telephone to cancel such a booking.

Cancellations received less than 48 hours before your scheduled tour date are non-refundable.

Late arrivals and no shows are nonrefundable. This applies to any tour participant or group that fails to arrive or arrives after tour/trip departure time.

Please note – different T&C’s apply for Private Group Tours and Cruise Ship excursion cancellations (please refer to our full T&C’s for further information).

Last-Minute Bookings2022-05-11T15:05:51+00:00

Please call our customer service number + 353 87 922 0544 to check for last minute availability.

What should I bring on my tour?2022-02-13T17:21:56+00:00

**Please check the weather forecast the evening before in preparation for your tour.**

We ask that the lead member of the party who made the booking bring the email confirmation.

We strongly advise you to pin the pickup location on google maps for ease of pick up and for allocated travel time.

We recommend that you wear correct clothing for the sea breeze and bring: –

  • Sunscreen
  • Bottle of water
  • Coat/rain jacket
  • Hat and sunglasses

For all tours involving walking, we recommend that you wear flat, comfortable shoes.

 

Will the tour/trip on go ahead if the weather is bad?2022-05-18T12:20:58+00:00

In the event that the tour/trip does not proceed due to bad weather, we reserve the right to cancel the tour/trip at any time as your safety and enjoyment is our priority – this is explained below.

Tours/trips on ‘The Navigator’

The tour will go ahead if there is a light drizzle; however, all tour cancellations will depend on the wind and heavier rain.

When the weather is particularly dramatic, tours may be moved to our enclosed boat the ‘Skellig Bounty’ if possible. However, if this can not be done, your tour will be rescheduled or cancelled on infrequent occasions.

We will contact you in advance on these occasions so please ensure that your details are correct when booking so we can contact you easily.

Tours/trips on the ‘Skellig Bounty’

As the ‘Skellig Bounty’ ventures outside the harbour, the weather conditions can differ dramatically!

If our Skipper considers the weather and sea conditions unsuitable or unsafe, we reserve the right to cancel a trip/tour at any time. Your tour will be rescheduled or cancelled.

If the weather permits, it may be possible to offer you other tour options that we have within the shelter of Valentia Harbour. Should you wish to avail of this please let us know when we contact you.

You can also call our customer services number for further information and updates + 353 87 922 0544.

ATM / Cash Point2022-02-10T17:55:07+00:00

**There is no ATM or cashpoint facility on Valentia Island or in Portmagee.**

Primary ATM / Cash Points are in Caherciveen:-

  • Bank of Ireland
  • AIB Bank
  • Super Value Supermarket
  • The Market House Filling Station
Toilets2022-03-01T14:50:47+00:00

**There are no toilets facilities at Renard Point!**

Toilets in Cahersiveen

There are public toilets located at Bridge Street Cahersiveen.

There are toilets at the marina in Cahersiveen.

There are also toilets at Fitzpatrick’s Market House and in Supervalue.

Toilets in Knightstown

There are public toilets located at the waterfront in Knightstown village.

Toilets in Portmagee

There are public toilets located in Portmagee village.

Toilets in Waterville 

Public toilets are located at the public car park on the waterfront.

Parking2022-03-01T14:53:14+00:00

Advised car parking areas when visiting Kerry Aqua Terra: –

Parking in Knightstown

Parking at the harbour is limited, and we advise you to make use of the public parking spaces that are located all around the centre of Knightstown village.

Extra car parking spaces are located near the Church on the seafront.

Please allow some extra time to park the car on busy days to avoid delays in the tour for you and other guests.

Parking at Renard Point

Parking at Renard Point is limited, and we advise you to park along the main roadside across from Kerry Fish/Quinlan’s Fish Factory.

**Please note that the car park at O’ Neills the Point Seafood Bar is for private parking only. We ask you not to park your vehicle there as parking is reserved for restaurant customers only!**

Please allow some extra time to park the car on busy days to avoid delays in the tour for you and other guests.

Kerry Aqua Terra will not be held responsible for the loss or damage of property or vehicles parked at the above public locations.

Tour Meeting Point2022-03-01T14:54:04+00:00

We ask that guests review the directions the evening before the tour and pin the location through Google maps. This will allow clear direction and time allocation if rest stops are required.

We ask that guests arrive 15-minutes before their tour departure time so to avoid delays.

Pick up – Knightstown, Valentia Island

A Kerry Aqua Terra material sign will be posted past the pier at the top of the marina for the general pick up point.

We ask that guests wait at the sign for the guide to complete check-in just before the group is directed to the boat.

Pick up – Renard Point

Pick up is at the ferry slipway.

We ask that guests wait at the top of the slipway for the guide to complete check-in just before the group is directed to the boat.

**Please ensure to stay clear of oncoming ferry traffic.**

What if I’m running late for my tour?2022-05-11T15:13:19+00:00

We ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled time.

If you have difficulty finding the meeting point, please call our regular customer service phone number + 353 87 922 0544.

During our busy season, we will not be able to wait for any delayed guests due to scheduled tours throughout the day.

**Reminder – Late arrivals and no shows are nonrefundable. This applies to any tour participant or group that fails to arrive or arrives after the tour/trip’s scheduled departure time.**

Guests with mobility difficulties or wheelchair users2022-05-12T08:25:16+00:00

Only ‘The Navigator’ is wheelchair accessible and ideal for those with mobility issues; however, if a guest does have any problems and wishes to explore the surrounding islands in Valentia Harbour, a crew member will advise if it is safe to do so.

If the guest wishes to remain onboard, a family member or companion must always stay with the individual. The skipper may wish to drop the guest/s back to the meeting point at Knightstown if the boat is being used for the water taxi service that we also provide.

For further information and requirements that you may have, please call us directly to discuss.

**Please note that guests are responsible for propelling their chairs on any tour – guides cannot assist.**

Families with a stroller2022-05-13T13:43:00+00:00

Our boats are stroller accessible, however, strollers cannot be left unattended by guests

However, we are unable to accommodate strollers on any of our walking tours.

2022 Season following COVID-192022-05-13T13:38:42+00:00

With full guidance from the HSE and careful review of the Government’s published Roadmap (22nd January 2022), Kerry Aqua Terra will operate as follows: –

Social distancing and restrictions on numbers attending outdoor activities are no longer required, allowing us to now operate to full capacity.

However, the Kerry Aqua Terra crew will continue to allocate time before and after every tour to disinfect the boat used by the previous guests.

Keeping up to date with the latest advice from the Government for COVID – 192022-02-10T17:31:28+00:00

Kerry Aqua staff remain up to date with the Stay Safe COVID-19 Awareness training and are fully informed of the control measures set in place to minimise the risk for both them and the guests onboard.

We continue to remains up to date with the most current information and will continue to provide relevant information to all our guests and crew in line with the Public Health advice issued by the HSE & Gov.ie.

Will Kerry Aqua Terra staff/crew be wearing facemasks when dealing with guests?2022-05-12T08:27:14+00:00

Kerry Aqua Terra staff may be wearing facemasks when meeting the guests to assist them on and off the boat safely.

When the tour begins, the guide will remove his/her mask to be heard, while still maintaining a safe and comfortable distance.

Will hand sanitiser be provided for crew & guests?2022-05-13T13:40:03+00:00

Yes, hand sanitiser will be provided for both the crew and guests while onboard any of our boats.

Can guests wear facemasks while onboard?2022-05-12T08:28:25+00:00

Yes, Kerry Aqua Terra encourage guests to wear their own suitable Personal Protective Equipment that ensures their own comfort and safety during their tour.

**Please note – Kerry Aqua Terra will not provide guests with facemasks or gloves.**

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