**As of March 1st, 2022, we will no longer accept cancellations through text messages or our social media platforms.**
Cancellations can only be made via: –
Email: – firstname.lastname@example.org or speak directly to us by phone: – +353 (0) 87 922 0544
Refunds will only be issued if you cancel your booking within the timeframe provided within the cancellation policy or have contacted us directly via email or telephone to cancel such booking.
Cancellations received less than 48 hours before your scheduled tour date are non-refundable.
This also applies to any tour participant or group that fails to arrive ‘No-show’ or comes after the scheduled Tour / Trip / Private Charter or Private Group departure time.
Please note – that different T&Cs apply for cruise ship excursion cancellations.
Please refer to our full T&Cs for further information regarding your booking.
When Kerry Aqua Terra cancels the Tour / Trip / Private Charter or Private Group Adventure: –
If the Tour / Trip / Private Charter or Private Group Adventure as per our booking conditions does not proceed due to unscheduled maintenance, bad weather or unexpected bad weather; – which may include unclear sky viewing, heavy rain, high winds, poor visibility, dangerous sea conditions, we, Kerry Aqua Terra, reserve the right to cancel the Tour / Trip / Private Charter or Private Group Adventure at any time as your safety and enjoyment is our priority.
You will be fully refunded, and we ask that you please allow 5 to 10 working days for this to be processed.
If and when possible, we will try to offer you an alternative tour option/time/date to try and accommodate you however, we will only operate the Tour / Trip / Private Charter or Private Group Charter when it is safe to do so. If we do not operate and cancel, we apologise for any inconvenience caused however, the safety of our crew members and passengers is of the utmost importance to us.