Frequently Asked Questions

FAQ’s2020-05-25T11:18:04+00:00
Currency2020-05-31T17:03:32+00:00

All advertised prices and monetary transactions are in Euros.

What language is spoken during the tours?2020-05-31T17:01:48+00:00

All tours are spoken in English.

2021 Season following COVID-192020-12-18T17:25:54+00:00

With full guidance from the HSE and careful review of the Government’s published Roadmap, Kerry Aqua Terra will operate as follows: –

Guests onboard from the same household up to 8 – 10 persons.

Guests onboard from two separate households up to 6 – 8 persons.

Keeping up to date with the latest advice from the Government for COVID – 192020-06-12T21:16:38+00:00

Kerry Aqua Terra remains up to date with the most current information and will continue to provide relevant information to all our guests and crew in line with the Public Health advice issued by the HSE & Gov.ie.

Staff & Crew COVID – 19 Awareness Training2020-09-22T19:47:50+00:00

Kerry Aqua staff have received Stay Safe COVID-19 Awareness training and are fully informed of the control measures set in place to minimise the risk for both them and the guests onboard ‘The Navigator’.

Thorough and regular cleaning of frequently touched surfaces?2020-05-31T16:55:21+00:00

Kerry Aqua Terra have time slots allocated before and after every tour to disinfectant the boat and lifejackets used by the previous guests.

Will Kerry Aqua Terra staff / crew be wearing face-masks when dealing with guests?2020-06-14T11:24:30+00:00

Kerry Aqua Terra staff may be wearing facemasks when meeting the guests to assist them on and off ‘The Navigator’.

When the tour begins, the guide will remove his / her mask in order to be heard by the guest, while maintaining safe social distancing.

Will hand sanitiser be provided for crew & guests?2020-05-31T16:52:53+00:00

Yes, hand sanitiser will be provided for both the crew and guests while onboard ‘The Navigator’.

Can guests wear face-masks and gloves while onboard ‘The Navigator’?2020-05-31T16:52:01+00:00

Yes, Kerry Aqua Terra encourages guests to wear their own suitable Personal Protective Equipment that ensures their own comfort and safety during their tour.

*Please note – Kerry Aqua Terra will not provide guests with facemasks or gloves*

The website states that tours are “all-inclusive.” What does that mean?2020-05-31T16:51:18+00:00

The tour price listed on our website includes all ticket, reservation and entrance fees.

Payments made via Credit / Debit Card online or over the phone2020-05-31T16:50:34+00:00

Payments can be made either directly through the Kerry Aqua Terra website’s booking engine using Paypal, or by Credit / Debit card transaction at the commencement of the tour using Sumup.

Confirmation Receipt2020-05-31T16:50:06+00:00

We strongly encourage you to print the confirmation receipt as it contains the directions to the meeting point.

It also contains the contact number of Kerry Aqua Terra, should you need it.

Cancellation Policy2020-05-31T20:40:31+00:00

Cancellations must be made by emailing:-  info@kerryaquaterra.ie, or via telephone: + 353 87 922 0544

Cancellations less than 48 hours before your booking are non-refundable.

Cash Payments2020-05-31T17:04:18+00:00

Cash payments can be accepted before the tour begins.

ATM / Cash point2020-05-31T17:15:02+00:00

There is no ATM or cashpoint facility on Valentia Island or in Portmagee.

Primary ATM / Cash Points in Caherciveen:-

  • Bank of Ireland
  • AIB Bank
  • Super Value Supermarket
  • The Market House Filling Station
Tour meeting point?2020-05-31T16:44:40+00:00

A Kerry Aqua Terra meeting point sign will be posted at the top of the marina.

We ask that guests wait at the sign for the guide to complete check-in just before the group is directed to the boat.

What should I bring on my tour?2020-12-18T17:24:10+00:00

We ask that the lead member of the party who made the booking bring the email confirmation.

For all tours involving walking, we would recommend that you wear flat comfortable shoes.

We recommend that you bring sunscreen, a bottle of water, a hat during hot sunny days and sunglasses for tours on or close to the water. During the cooler months, we would recommend that you bring a coat and possibly a rain jacket and / or an umbrella.

Please check the weather forecast the evening before in preparation for your tour.

What If I’m running late for my tour?2020-05-31T16:42:06+00:00

We ask all guests to arrive at the tour meeting point at least 10 minutes before the scheduled time.

If you have difficulty finding the meeting point or are delayed along the way, please call our regular Customer Service phone number.

Last-minute bookings2020-05-31T16:41:27+00:00

If there is availability, you may make a last-minute booking.

Please refer to our Facebook, Instagram and Twitter accounts for daily updates and information on the availability of slots.

For guests with walking difficulties or require a wheelchair2021-01-03T17:10:12+00:00

The boat is wheelchair accessible and ideal for those with mobility issue’s, however, if a guest does have any issues and he/she wishes to explore the surrounding islands in Valentia Harbour, a crew member will advise if it is safe to do so. If the guest wishes to remain onboard, a family member or companion must remain with the individual.
Under the current Coivd 19 restrictions of 2021, the skipper may wish to drop the guest/s back to the meeting point at Knightstown if the boat is being used for the Beginish ferry service that we offer. The reason for the brief drop of is that we do not wish to mix households onboard for both crew and guest safety. The skipper will sanitise the boat and return for the guest to then rejoin them with their party and continue with the tour.

Unfortunately, we are unable to accommodate wheelchairs on our 2hr tour as this involves the grouping stepping off the boat.

Please note – guests are responsible for propelling their own chairs on any tour – guides will be unable to assist.

For further information and requirements that you may have, please call us directly to discuss.

For families with a stroller2020-05-31T20:35:46+00:00

Our boat is stroller accessible and guests can remain onboard the boat while other guests may step off for short walks on the Islands we visit.

Unfortunately, we are unable to accommodate strollers on our walking tours.

Will the tour go ahead if it is raining?2020-12-18T17:33:39+00:00

Yes, the tour will go ahead if it is raining lightly, however, tour cancellation will depend on the wind and heavy wind.

On some very rare occasions, when the weather is particularly dramatic, some tours may be rescheduled or cancelled.

On these occasions, we will contact you in advance, where we have advance warning.

You can also follow our Facebook page for any updates.

What is the difference between a ‘group’ and a ‘private’ tour?2020-05-31T16:34:49+00:00

A group tour is one where you join a group of other travellers with a single guide. Our groups are up to 6 people at present der to the COVID-19 restrictions.

A private tour is one where you pay to have your own personal tour guide just for you and your party of friends of up to 8 – 12 persons. Private tours are great for special events, and we are happy to help you plan your special occasion.

Parking2020-05-31T20:42:01+00:00

Parking at the harbour is limited, and we advise you to make use of the public parking spaces that are located all around the centre of Knightstown.

Extra car parking spaces are located near the Church on the seafront.

Please allow some extra time to park the car on busy days.