**As of March 1st, 2022, we will no longer accept cancellations or bookings through text messages or our social media platforms.**

Cancellations must be only made by: –

Email: info@kerryaquaterra.ie     OR     Telephone Call: + 353 87 922 0544

In the event that the tour/trip does not proceed due to bad weather, we reserve the right to cancel the tour/trip at any time as your safety and enjoyment is our priority. You will be fully refunded and we ask that you please allow 5-10 working days for this to be processed.

No refunds will be given if you do not cancel your booking within the timeframe provided within the cancellation policy or have not contacted us via email or telephone to cancel such a booking.

Cancellations received less than 48 hours before your scheduled tour date are non-refundable.

Late arrivals and no shows are nonrefundable. This applies to any tour participant or group that fails to arrive or arrives after tour/trip departure time.

Please note – different T&C’s apply for Private Group Tours and Cruise Ship excursion cancellations (please refer to our full T&C’s for further information).