**As of March 1 st , 2022, we will no longer accept cancellations through text messages or our social media platforms.** Cancellations can only be made via: - Email: - info@kerryaquaterra.ie or speak directly to us by phone: - +353 (0) 87 922 0544 Refunds will only be issued if you cancel your booking within the timeframe provided within the cancellation policy or have contacted us directly via email or telephone to cancel the such booking. Cancellations received less than 48 hours before your scheduled tour date are non-refundable. This also applies to any tour participant or group that fails to arrive 'No-shows' or arrives after the scheduled tour / trip / Private Charter or Private Group departure time. Please note - that different T&Cs apply for cruise ship excursion cancellations. Please refer to our full T&Cs for further information regarding your booking. If the Tour / Trip / Private Charter or Private Group adventure as per our booking conditions does not proceed due to bad weather that may include unclear sky viewing, heavy rain, high winds, dangerous sea conditions or unscheduled maintenance, we, Kerry Aqua Terra, reserve the right to cancel the Tour / Trip / Private Charter or Private Group adventure at any time as your safety and enjoyment is our priority. You will be fully refunded; we ask that and please allow 5 to 10 working days for this to be processed.

** There are no toilets facilities at Renard Point! ** Toilets Toilets in Cahersiveen There are public toilets located at Bridge Street Cahersiveen. There are toilets at the marina in Cahersiveen. There are also toilets at Fitzpatrick’s Market House and in Supervalu. Toilets in Knightstown There are public toilets located at the waterfront in Knightstown village opposite The Royal Valentia Hotel. Toilets in Portmagee There are public toilets located in Portmagee village. Toilets in Waterville Public toilets are located at the public car park on the waterfront opposite The Butler Arms Hotel.

We ask that guests arrive 15 minutes before their tour departure time to avoid delays. Advised car parking areas when visiting Kerry Aqua Terra: - Parking in Knightstown Parking at the harbour is limited, and we advise you to make use of the public parking spaces that are located all around the centre of Knightstown village. Extra car parking spaces are located near the Church on the seafront. Please allow some extra time to park the car on busy days to avoid delays in the tour for you and other guests. Kerry Aqua Terra will not be held responsible for the loss or damage of property or vehicles parked at the above locations. Parking at Renard Point Public parking at Renard Point is limited, and we advise you to park along the main roadside across from Kerry Fish/Quinlan’s Fish Factory. ** Please note that the car park at O’ Neills, the Point Seafood Bar is for patrons parking only.** Please allow some extra time to park the car on busy days to avoid delays in the tour for you and other guests. Kerry Aqua Terra will not be held responsible for the loss or damage of property or vehicles parked at the above public locations.

FAQs - Kerry Aqua Terra – Valentia Island | Skellig Coast

Cancellation Policy

**As of March 1st, 2022, we will no longer accept cancellations through text messages or our social media platforms.** Cancellations can only be made via: [...]

By Brendan Curtin|2023-03-12T16:28:05+00:00February 10th, 2022|0 Comments

What should I bring or wear on my tour?

**Please check the weather forecast the evening before in preparation for your tour.** We ask that the lead member of the party who made the [...]

By Brendan Curtin|2023-03-10T16:23:45+00:00February 10th, 2022|0 Comments

Toilets

**There are no toilets facilities at Renard Point!** Toilets Toilets in Cahersiveen There are public toilets located at Bridge Street Cahersiveen. There are toilets at [...]

By Brendan Curtin|2023-03-10T12:14:19+00:00February 10th, 2022|0 Comments

Tour meeting point / pick up location

We ask that guests review the directions the evening before the tour and pin the location through Google maps. This will allow clear direction and [...]

By Brendan Curtin|2023-03-12T19:38:12+00:00February 10th, 2022|0 Comments

Parking

We ask that guests arrive 15 minutes before their tour departure time to avoid delays. Advised car parking areas when visiting Kerry Aqua Terra: - [...]

By Brendan Curtin|2023-03-12T19:40:42+00:00February 10th, 2022|0 Comments

Will the Tour / Trip / Private Charter or Private Group adventure go ahead if the weather is bad?

If the Tour / Trip / Private Charter or Private Group adventure does not proceed due to extreme weather that may include unclear sky viewing, [...]

By Brendan Curtin|2023-03-12T16:26:52+00:00February 10th, 2022|0 Comments

Guests with reduced mobility or wheelchair users

Only ‘The Navigator’ is wheelchair accessible and ideal for those with restricted mobility or wheelchair users. Guests will be assisted onboard with special ramps for [...]

By Brendan Curtin|2023-03-12T16:29:36+00:00February 10th, 2022|0 Comments

Families with a stroller or a family dog

Stroller: - Our boats are stroller accessible; however, guests cannot leave strollers unattended. We cannot accommodate strollers on any of our walking or landing tours, [...]

By Brendan Curtin|2023-03-10T12:40:47+00:00February 10th, 2022|0 Comments

What if I am running late for my tour?

We ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled time. If you need help finding the [...]

By Brendan Curtin|2023-03-12T16:30:49+00:00February 10th, 2022|0 Comments

Are there lifejackets onboard?

The Department of Transport fully licenses us, so lifejackets are stored onboard for every individual. They are not worn onboard during the Tour / Trip [...]

By Brendan Curtin|2023-03-10T12:36:31+00:00February 10th, 2022|0 Comments