**As of March 1st, 2022, we will no longer accept cancellations through text messages or our social media platforms.**

Cancellations can only be made via: – 

Email: – info@kerryaquaterra.ie or speak directly to us by phone: – +353 (0) 87 922 0544

Refunds will only be issued if you cancel your booking within the timeframe provided within the cancellation policy or have contacted us directly via email or telephone to cancel the such booking.

Cancellations received less than 48 hours before your scheduled tour date are non-refundable.

This also applies to any tour participant or group that fails to arrive ‘No-shows’ or arrives after the scheduled tour / trip / Private Charter or Private Group departure time.

Please note – that different T&Cs apply for cruise ship excursion cancellations.

Please refer to our full T&Cs for further information regarding your booking.

If the Tour / Trip / Private Charter or Private Group adventure as per our booking conditions does not proceed due to bad weather that may include unclear sky viewing, heavy rain, high winds, dangerous sea conditions or unscheduled maintenance, we, Kerry Aqua Terra, reserve the right to cancel the Tour / Trip / Private Charter or Private Group adventure at any time as your safety and enjoyment is our priority. You will be fully refunded; we ask that and please allow 5 to 10 working days for this to be processed.