Cancellations must be made via email at info@kerryaquaterra.ie or by phone at +353 (0) 87 922 0544.

We do not accept cancellations through Text Message or Whatsapp, or social media platforms (Facebook, Facebook Messenger, Instagram, Twitter, TikTok, or LinkedIn).

Refunds are only issued for cancellations made within 48 hours of the scheduled tour date.

Cancellations made less than 48 hours before the tour are non-refundable, including for no-shows or late arrivals.

Please note that our cancellation policy may differ for picnics and food/beverage options; refer to our full terms and conditions for details.

We reserve the right to cancel or reschedule tours at any time for reasons beyond our control. If Aqua Terra cancels any Tour Arrangements due to unsuitable weather or sea conditions, unforeseen circumstances, or safety concerns, you will be notified via email or phone. You are responsible for ensuring the correct contact information has been entered if we need to contact you.

We may be able to offer alternative tour options, however, prioritising passengers and crew safety is of the utmost importance to us.

In such cases, you will receive a full refund, typically processed within 5 to 10 working days. 

We apologise for any inconvenience and appreciate your understanding of our commitment to safety.

Kindly note that Cruise Ship Excursions and Preferred Business Partner cancellations are subject to different terms and conditions.